How long does shipping take?
We are able to ship most orders within one week of receiving them, but if there's a delay we'll let you know. We try to keep most items in stock but some items will be made to order, particularly if they carry high jewelry production costs.
Will I have to pay any duties on top of my order?
You will be responsible for any taxes or duties that may be incurred on international orders.
Every country has different rules regarding import duties and taxes. Many parcels arrive without a request for any additional payment, but please be aware that your country's authorities may make such a request.
How much will it cost to ship my order?
Depending on your order size and where you are globally prices will vary. Please place your order, and at the checkout you will see an option to enter your location. The system will then calculate the cost of shipping for you. We ship internationally with DHL and find they have very competitive rates.
We ship locally with couriers that we find are reliable and speedy with deliveries. For orders under R500 you will be charged a nominal fee based on your location, for orders over R500 your shipping is free.
My item is lost in the mail, what do I do?
Unfortunately we cannot take responsibility for items that are lost or damaged during shipping. You are also responsible for your order if you enter the wrong shipping address. Please double check your shipping address at the check out to make sure you have entered it correctly.
Do you ship to my country?
Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.
When will my order arrive?
Your order is packed and shipped within 7 days of your purchase. Average delivery time for domestic orders is 5-7 business days. Average delivery time for international orders is 10-15 business days, but could take up to three weeks. International shipping depends completely on the customs of the country we are shipping to.
Please feel free to contact us if you have any other questions.